Route Status

Every route in Birch has a status that indicates its current state.

Status types

Status	Meaning
Pending	The route command has been sent and is waiting for confirmation from the router.
Complete	The router confirmed the crosspoint change. The signal is now routed.
Failed	The route could not be completed. The router reported an error or the command timed out.

Where to see route status

• Routing panel — Active routes are visually indicated on destination buttons.
• Dashboard — The “Recent Routes” section shows recent routes with their status.
• Real-time updates — Status changes appear automatically without refreshing the page.

Common failure reasons

Symptom	Likely cause
Route stays in Pending	The appliance may have lost connection to the router. Check the router’s network connectivity.
Route immediately fails	The router rejected the command. The port may not exist, or the router may be in a locked state.
Intermittent failures	Network instability between the appliance and router. Check cabling and network switches.

Tip

If routes are consistently failing for a specific router, check the Router Communication troubleshooting guide.